Client Experience & Discovery Manager

Poutaki Tūhura, Ratonga Tangata

He mea whai take te pūranga taonga nā te whai take hoki nō ngā mea tuku iho. Kei ngā pūranga e puritia ana ā tātou kōrero, e toka ai ngā mea i pā ki a tātou, kō wai rā tātou, ko wai tātou ināianei. He whakarangatira tāna i tō tātou mana ā-iwi me tō tātou aro hoki ki ngā tikanga a iwi kē.
Archives matter because history matters. Archives hold our stories, give us evidence about what has happened, who we were and who we are. They enrich our sense of identity and our understanding of our cultures.
Ngā Taonga Sound & Vision is New Zealand’s audiovisual archive. We save and cherish the stories, creativity and history of Aotearoa New Zealand in sound and moving images.
We are looking for a permanent, full time Client Experience and Discovery Manager - Poutaki Tūhura, Ratonga Tangata based in our Wellington office, who will enjoy managing and training the Client Access Liaison team and working collaboratively to ensure that research, rights clearance and cataloguing services, in addition to internal and third party access to all parts of the collection is consistent, straightforward, in line with archival principles, kaupapa-centred in its practices and with a strong customer service ethos.
This is a newly developed position that recognises our increased emphasis on making the collections we care for more accessible and discoverable. Reporting directly to the Group Manager, Information Services, and working closely with another Client Experience and Discovery Manager, you will be responsible for managing the research and cataloguing aspect of Ngā Taonga collections, both on and off-site; including the online catalogue; in addition to the management and discovery of all rights information pertaining to the collections.
You’ll be an experienced people manager with experience in customer service, databases, rights management and an understanding of archival ethos, practice and standards. You’ll also be adaptable and versatile with a can-do attitude.
You will need to have a strong respect for Māori tikanga and te reo Māori.
What are we looking for?
  • Three or more years’ people management experience,
  • Three or more years’ collection database experience
  • Five or more years’ experience, managing client/customer service function
  • An understanding of archival ethos, practice and standards,
  • Experience in building and managing stakeholder relationships,
  • Knowledge of rights management,
  • A commitment to the principles of the Treaty of Waitangi and supportive of both Māori and Pakehā perspectives, language and aspirations,
  • A high level of personal motivation, initiative and adaptability, and
  • The ability to think innovatively and as part of a team.
What is in it for you?
  • An environment that cares deeply about saving and sharing New Zealand’s audiovisual heritage.
  • Connecting people to the taonga in our collections.
  • Working with people who are passionate about what they do and are eager to share their passion and knowledge with others.
  • A family-friendly workplace.
  • Exciting projects to get involved in
To Apply
Please visit our website on to download a position description and an application form. Send your application, CV and covering letter to
You must have the right to live and work in this location to apply for this job.
Salary range $68,854 - $86,067
For further information or a confidential conversation about this position please contact Honiana Love on 04 896 4853.
Applications close: 5.00pm Wednesday 24 July 2019.