An instruction reel designed to combat staff cynicism towards the usefulness and reliabilityof network technology in the banking system. Staff are shown serving customers at the bank counter, the accompanying soundtrack music grinds to a halt and the word ‘HELP’ appears centrescreen. A member of staff is interviewed on camera and testifies to staff and customer frustration when the technology fails. An interviewer explains to camera the various processes involved in making the network run and the various checks carried out to resolve and eliminate problems. She explains that the network usually works “‘lets face it ... 95% of the time at most bank branches”. The interviewer walks amongst rows of giant mainframe computers trailing a 10 foot microphone cord from her skirt behind her whilst noting the computers ability to handle ‘26 million instructions per second’. She explains that a cut cable in a rural area has disrupted the system for up to 14 days. The interviewer explains that the phone receptionists and customer support team are only the face of databank.