Ngā tūranga wātea – Work for us

Our people are our strength. We believe in the importance of a healthy work-life balance. We are passionate about improving wellbeing and fostering an inclusive and whānau-friendly workplace.

Some of the benefits of working at Ngā Taonga include:

• a 32.5-hour work week at full-time pay
  • Depending on the requirements of your role, we give staff flexibility on the way they structure their work week over either a four- or five-day work week or a nine-day fortnight.
• flexible working arrangements and work-from-home options
  • We look to offer high degree of flexibility to support an inclusive workplace for staff, including working from home options.
• upskilling opportunities including te reo Māori language lessons at a range of levels
  • We make it as easy as possible to learn new skills by offering te reo Māori lessons at various levels, appropriate training courses, team-building days and development plans.
• an organisation that values inclusion and diversity
  • Our organisation benefits when we value everyone’s contribution, skills and mana. We recognise multiple worldviews as being valid, and we respect and acknowledge them.

Find out more about our work in this space here.

At Ngā Taonga we partner with the Public Sector Association (PSA) and have a collective employment agreement (CEA) that covers most positions. You can access a copy of our CEA here.

Customer Supply Advisor - Kaitohutohu Ratonga Kiritaki

Let your customer service skills and passion for NZ culture and history shine in this unique role. Ngā Taonga Sound & Vision, the nation’s audiovisual archive, is looking for a Customer Supply Advisor to cover an internal secondment. Working directly with broadcasters, production companies, museums, iwi, education providers and people from across New Zealand, you will help to facilitate access and share the collections we care for.

This is a fixed-term contract running through to mid-August 2026

Ko ngā hua o te tūranga? | What’s in it for you?

• Bring your customer service skills to a truly unique role
• Work with a diverse range of customers to facilitate access to the collection: from repatriating taonga to iwi, sourcing archival content for films and reconnecting the public to material they or family members feature in.
• Build on your knowledge of NZ history and culture – curiosity is welcomed!
• Work within a supportive team who are passionate about what they do and are eager to share their passion and knowledge with others.
• Enjoy a busy, fast-paced role with a variety of work.
• A flexible working environment which includes working 65 hours per fortnight on full-time pay

Salary: $74,712 - $87,897 per annum + superannuation

Ko ngā whāinga o te tūranga | The role will see you

As a Customer Supply Advisor, you’ll play a key role in helping New Zealanders to know their history and connect with their cultural identity. You will connect and collaborate with teams across our organisation and external stakeholders, researching and using problem solving to clear access pathways and improve processes.

• Respond to internal and external requests for access to the collections
• Prioritise requests according to key strategies
• Undertake rights clearances to respond to requests for access
• Create, manage and retrieve digital data for collection items
• Draft and negotiate supply agreements.
• Host on-site research visits

Ko ngā pūkenga e hiahiatia ana | About you

You are someone who is excited by the idea of joining a team that love working with the collection, establishing and maintaining relationships with key customers and rightsholders, and improving access to the collection.

You bring:

• Previous customer service experience, ideally in an office environment
• Clear and concise written communication skills
• Demonstrated drive for results and a keenness to learn
• Ability to work in a fast-paced team
• Proficiency in MS Office
• Comfortable operating in a tikanga / kaupapa Māori environment.

Mō Mātou | About Us

Ngā Taonga is the audiovisual archive for Aotearoa New Zealand and an independent Charitable Trust committed to Te Tiriti o Waitangi. Working with us is an opportunity to join an organisation passionate about caring for and sharing the precious taonga in the collection, ensuring all New Zealanders will be able to know their history and connect with their cultural identity. With around 100 kaimahi, we’re small but impactful in how we deliver on our mission.

E pupuru ana mātou i ngā taonga ataata-rongo o Aotearoa hei taonga tuku iho, hei whakapapa kōrero.

Tono mai | How to apply

Your CV and cover letter will help us understand your fit for the role. We welcome diverse backgrounds, including transferable skills from other sectors, community work, sport or volunteering.

We want to hear about the following experience in your application document(s):

• Curiosity and learning- how you approach trying new things, applying what you learn, taking on other perspectives and the ability to think outside the box
• Customer centric – embodying the ‘everyone is a customer’ mentality and collaboration with others
• Problem-solving skills

To apply for this fixed-term position, please submit both your CV and a cover letter via our advert on Seek. The Position Description is available below:

If you would like more information about the role, please reach out to our People Practice team for more information at mahi@ngataonga.org.nz.

Applications close 4:00pm Tuesday 9th December 2025

Note:

• You must have the right to live and work in New Zealand. Background and pre-employment checks apply.
• Applications are screened as received and the close date may change based on application numbers.
• You may need to complete a phone or video pre-interview. Mention any specific accommodations needed in your application.

Most communications will be via email from our Employment Hero platform. Check your Junk/Spam folders and you may choose to whitelist no-reply@employmenthero.com.